We take your security very seriously and have put in place a number of measures that help protect you and your investments.
Fraud detection systems
We actively take steps to guard against fraud - which is why we might contact you if we spot a suspicious transaction on your account.
Although we can't share our specific checks with you, we generally look out for unusual patterns. That could mean for example a transaction which is significantly higher than normal on your account.
Log in security
When accessing your account online you will always be asked for your username and password. In addition you will always be asked for 2 letters from your memorable word everytime you log in.
Auto log out
When you log in, the site will monitor what you do and log you off if it senses you are no longer actively using the system. This helps you stay protected if other people can access the computer you use to access the internet.
Temporarily disabling your online account
If you make too many attempts to log in, we will temporarily disable your online access for your own security. If you've forgotten some of your security details, please follow the instructions on screen to regain access to your account.
'Traffic lights' - extended validation certificates
If you use a recent browser (Internet Explorer 7, Firefox 3 or Google Chrome for example) to access Close Brothers Asset Management the address bar (which starts with 'https://') will turn green and display our name. It's an extra way of helping you check that a website is safe, secure and trustworthy. The name for this 'traffic light' system is extended validation certificates. Please note that older versions of browsers will not display this technology in this manner.
Verified by Visa and MasterCard SecureCode
Online debit card fraud is a growing problem, but these two systems help protect you. They work by asking for a password on top of the usual debit card details.
Accessing Close Brothers Asset Management
Always access Close Brothers Asset Management by typing the URL into your browser’s address bar or use your personal bookmarks.
Never click on a link or attachment in an e-mail which purportedly sends you to the Close Brothers Asset Management website. Sometimes fraudsters attempt to trick clients into following links to spoof websites.
Passwords and security questions
A good choice of password is one that you can remember easily, but that cannot be easily guessed. If you have been using the same password for years for different purposes, it's definitely time to choose a new one.
Never share your passwords with anyone. Do not write your passwords down or store them on your computer.
When selecting your additional security questions chose a mix of questions that you feel would be difficult for someone else to find out or guess all of the answers to.
Signing out of Close Brothers Asset Management
Always sign out of Close Brothers Asset Management when you are finished using the service or when you are leaving a shared computer you are using unattended for anytime.
Ensure you keep your computer’s anti-virus software and firewall settings updated regularly.
Never provide personal details including passwords or answers to your security questions, in response to any email. We will never ask you for your password or send you emails asking you for this type of information.
If you believe any aspect of your account security has been compromised change your password and then Contact us immediately.
For further information on staying safe online there are useful resources available on the getsafeonline website (please note that this link will take you to an external website)